All customer messages from social networks and website chat are now available in one unified inbox inside Staffono.ai.
We are excited to announce a major product update.
The Unified Inbox is now live in Staffono.ai.
This update brings all customer conversations into one place and removes the need to switch between multiple platforms.
The Unified Inbox collects messages from:
Instagram Direct
Facebook Messenger
Telegram
Website chat
All conversations appear in a single interface with full message history.
Before this update, teams had to:
check multiple apps
copy information manually
risk missing messages
Now everything is centralized.
With the Unified Inbox:
no message is lost
context is always visible
response time is reduced
The Unified Inbox works seamlessly with AI employees.
AI can:
answer instantly
handle repetitive questions
prepare conversations for humans
Team members can join any conversation when needed.
This update helps businesses:
respond faster
manage leads more effectively
keep communication consistent
scale without adding staff
This is only the beginning.
Next updates will include advanced filters, internal notes, and deeper analytics.
Thank you for building with Staffono.ai.
