Blog Details

Many customers prefer sending voice messages instead of typing.
Until now, these messages required manual listening and replying.

We have changed that.

What Is New

Staffono.ai now supports voice message decoding for:

• Facebook Messenger

• Instagram Direct

Voice messages are automatically converted into text and processed by AI.

How It Works

When a customer sends a voice message:

1. The message is converted into text

2. AI understands the intent and context

3. A reply is generated instantly

4. The response is sent back in chat

No manual listening. No delays.

Why This Feature Matters

Voice messages often arrive when teams are busy or offline.
This feature allows businesses to:

• respond instantly

• avoid missed requests

• keep conversations flowing

• support customers in their preferred format

AI treats voice messages the same way as text messages.

Fully Integrated With AI Employees

Decoded voice messages are handled by AI employees using your business data.
They can:

• answer questions

• confirm bookings

• share prices

• collect contact details

If needed, a human can take over the conversation at any time.

What This Means for Your Business

• Faster responses

• No ignored voice messages

• Better customer experience

• More completed conversations

Final Note

Customers choose how they communicate.
Your business should be ready for all formats.

Staffono.ai now makes voice messages as easy to handle as text.