Terms of Service
Last updated: October 6, 2025
These Terms of Service ("Terms") govern your access to and use of Staffono.ai (the "Service"). By creating an account, connecting a messaging channel (including Facebook Pages), or otherwise using the Service, you agree to these Terms.
1. Service Description
Staffono.ai provides AI-powered tools to automate messaging workflows, including customer support, bookings, appointments, and shop orders across supported channels. You can connect your Facebook Page(s) to send and receive messages via Facebook’s APIs.
2. Eligibility and Account
- You must be at least the age of majority in your jurisdiction and authorized to bind the business you represent.
- You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
3. Your Responsibilities
- Use the Service only in compliance with applicable laws and platform rules (including Facebook Platform Terms and Community Standards).
- Obtain all necessary rights and consents to process customer messages and data through the Service.
- Do not use the Service to send spam, unlawful content, or engage in abusive or deceptive practices.
4. Facebook Integration
- When you connect a Facebook Page, you grant us permission to use page access tokens to send and receive messages and manage features you enable.
- You may disconnect a Page at any time from the Staffono.ai dashboard. On disconnection, our access is revoked and the token is removed from our systems.
- You agree to comply with Facebook’s terms, policies, and any rate limits or review processes required for your use case.
5. Data; Privacy
Your use of the Service is also governed by our Privacy Policy. You are responsible for providing legally adequate privacy notices and obtaining necessary consents from your end users.
6. Subscription; Fees
Access to paid features may require a subscription or transaction-based fees as displayed in the dashboard or on our site. Fees are non-refundable except as required by law or stated otherwise in writing.
7. Acceptable Use
- No reverse engineering, scraping, or misuse of APIs.
- No interference with or disruption of the Service or networks.
- No use that infringes, violates, or misappropriates intellectual property or privacy rights.
8. Intellectual Property
Staffono.ai and its licensors retain all rights, title, and interest in and to the Service, including software, models, and branding. These Terms do not grant you any rights to our trademarks or other intellectual property.
9. Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant uninterrupted or error-free operation.
10. Limitation of Liability
To the maximum extent permitted by law, Staffono.ai will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill.
11. Indemnification
You agree to indemnify and hold harmless Staffono.ai from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service or violation of these Terms.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if required by law or a platform provider. Upon termination, your right to use the Service will cease.
13. Changes to the Service or Terms
We may modify the Service or these Terms from time to time. If changes are material, we will provide notice (e.g., via the dashboard or email). Continued use after changes become effective constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of the jurisdiction in which Staffono.ai operates, without regard to conflict of laws principles. Venue and jurisdiction will lie in the competent courts of that location.
15. Contact
Staffono.ai
Website: staffono.ai
Email: support@staffono.ai