Privacy Policy
Last updated: October 6, 2025
Staffono.ai ("we", "us", or "our") provides AI-powered messaging services that allow small and medium businesses to manage customer interactions across messaging platforms. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services, including our Facebook app integrations used for connecting Facebook Pages and Messenger.
1. Information We Collect
- Account and Business Information: Your name, email, business name, and settings you configure in the Staffono.ai dashboard.
- Facebook Page Access Tokens: When you connect your Facebook Page, we receive page-scoped access tokens via Facebook Login and the Graph API to send and receive messages on your behalf. We do not collect your Facebook password.
- Messaging Content: Messages sent to and from your connected Pages (including text, timestamps, and metadata) to enable automated replies, conversation history, and analytics.
- Usage Data: Log data such as API calls, device/ browser information, IP address, and timestamps for security and troubleshooting.
2. How We Use Information
- Provide and operate the AI assistant to send and receive messages from your connected Pages.
- Authenticate you and maintain secure connections with Facebook APIs.
- Customize automations (shop orders, bookings, appointments, FAQs) and improve responses.
- Provide support, detect abuse, and monitor system performance.
- Generate non-identifying analytics and service metrics.
3. Sharing and Disclosure
- With Service Providers: Infrastructure, hosting, and monitoring vendors under confidentiality and data processing terms.
- With Facebook: As necessary to integrate with Facebook Login, Graph API, and Messenger features per Facebook’s Platform Terms.
- Legal: To comply with applicable law, enforce our Terms, or protect rights, security, and safety.
- No Selling of Personal Data: We do not sell personal information.
4. Data Retention
We retain Facebook Page access tokens and message content only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You can disconnect a Page at any time from the Staffono.ai dashboard, which revokes our token access. Upon Page disconnection, related tokens are promptly removed from our systems.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect information, including encryption in transit (TLS), restricted token storage, and access controls. No method of transmission or storage is 100% secure; we continuously improve our practices.
6. International Transfers
Information may be processed and stored in data centers located in the United States or other jurisdictions. Where applicable, we use appropriate safeguards for international transfers.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at support@staffono.ai. We may need to verify your identity to process requests.
8. Children’s Privacy
Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
9. Third-Party Links
Our site and dashboard may contain links to third-party sites. Their privacy practices are governed by their own policies.
10. Facebook-Specific Disclosures
- We use Facebook Login to let you connect your Facebook Page(s) to Staffono.ai.
- We request only the permissions necessary to operate messaging features and Page management (e.g., pages_messaging, pages_manage_metadata, pages_read_engagement as applicable).
- We store page access tokens securely and use them solely to send and receive messages and to manage features you enable.
- Disconnecting a Page in our dashboard revokes access and deletes the corresponding token from our systems.
11. Contact Us
Staffono.ai
Website: staffono.ai
Email: support@staffono.ai